Solution Scenarios
Corrective and Preventive Actions
Process
This procedure of "Corrective and Preventive actions" is part of the ISO standard.
The employee who noticed a dysfunction will fill-in the corrective or preventive action form and forward it to his manager. The manager can then forward the form to the quality controller who will analyze it and perform the corrective action. The quality controller can then assign the corrective action to another person. The designated person will handle the corrective action, fill-in the form and send it back to the quality controller. The quality controller will then verify the effectiveness of the action and finally notify the employee and his manager.
Workflow Steps with ATPATH Automation Server
- The employee opens his/her browser and logs on to ATPATH Automation Server.
- He/she clicks on the “Corrective Action” to complete the form and clicks “submit” the form.
- At this point an e-mail message is sent to the most appropriate person (the manager) with the subject line reading “One new action has been assigned to you”.
- By clicking “Action Items” folder, the manager accesses the action assigned to him/her (here, a validation), the form opens again. The manager can also complete the appropriate areas to approve or deny the application, before clicking “Submit” form.
- If the manager denies the corrective action application, the process is closed and the employee is notified by email. If the application is approved, the quality controller is notified by email that an action has been assigned to him.
- By clicking “Action Items” folder, the quality controller open the request form. After completing the relevant form fields he clicks "Submit” and then assigns the next action to the person responsible for handling the corrective action.
- The designated person is notified by e-mail. He open the action item form. After completing the relevant form fields he clicks "Submit".
- The quality controller is notified by e-mail. He then verifies the effectiveness of the corrective action performed by the designated person. Once the verification is done he clicks "Submit".
- The process is closed, the employee and the manager are notified by e-mail.
ATPATH Automaton Server software key benefits:
- one more step towards the paperless office.
- The requester is informed in real time as the application is processes.
- Sets the time limit for actions to be completed and allows bottlenecks in the process to be detected.
- People involved in the process are alerted by e-mail about the actions they must perform.
- The application can be archived on a server, in a database, or printed out.
