Maintenance and Support Services

ATPATH offers a comprehensive package of support options, individually tailored to your needs through a Service Level Agreement.

Your ATPATH support agreement may cover any or all of the following areas:

Software Support
We support internally developed software & applications, as well as third party applications supplied as components of solutions from partners such as Microsoft and SugarCRM.

System Auditing and Health Checks
Where required we provide system maintenance and health checks on customer systems to ensure continued stability and reliability.

User Training
We offer both train-the-trainer and end-user-training on all systems and solutions we deliver.

Solution Enhancement
Commercial software products often receive patches and upgrades from their developers at no extra cost. We offer installation and configuration of these patches and upgrades as a part of your agreement.

Work Requests
Delivered solutions often require modification or extension to cover unplanned or unforeseen requirements. We handle these through "work requests", where you purchase blocks of consultancy or development time outside of your service level agreement.